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HELPFUL TIPS: COMMONLY ASKED QUESTIONS

COMING SOON... WE ARE STILL ADDING TO THIS SECTION.  please check back often.  

 

HERE YOU WILL FIND TIPS, TRICKS, AND COMMONLY ASKED QUESTIONS. 

If you do not see your questions answered in this section.  Please email us and we are more than happy to help you.  If it a question that we find helpful to other users, we will post the answer here.  

 

WHERE CAN I GO TO DOWNLOAD MY FILES THAT I JUST PURCHASED?

There are a few ways that you can access your files.
  1. An email was sent to you right after purchase (to the email address that you provided when you sign up for your account or when you check out).  That email according to our records is: sasuncion@yahoo.com. 
  2. ​The second option is to sign in to your account on our website by going here: https://itscustommade.com/account/login
You can always access your account and our digital hub area by going to the MEMBERS AREA on the menu bar and click on LOGIN- DIGITAL HUB.  This will take you right to the login area and you can input your login information.  This is private and secure and I don't even have access to your login info.  If you forget your password, you can click on "forget password" and the system will send you a link to reset it.  But everything will be sent to the email address you've provided when you sign up. 
 
If all else fails, then please let me know and I can send you a direct link.  But it's important that you know that you can access your files through our Login - Digital Hub Members Area.  Because if and when we update to these files, you will be notified of the new updates and you will be able to get access to the new updated files.  All of our products comes with Lifetime Updates Guaranteed, with no extra charge.  You must login to the Digital Hub to be notified of any future updates.  We have no other way of contacting you otherwise. 



HOW TO PRINT OUR PRINTABLE

Test print with 1 page first to see if your printer prints out how you want it to look.  Each printer is different and how your prints come out depends on how you setup your printer settings.

You can open a PDF file, and select ONLY the pages that you want to print before clicking "print" or "send to printer."  This option is for when you do not want to print the entire document or all of the pages.  Not all printables comes with the PNG or JPG files.  But, if it does, you can also open either the PNG or JPG files one by one to select specific pages to print only those pages. 

Before you print, make sure that you have the right printer paper that you want to use.  Our prints will print on any types of paper from photo paper, regular white papers, to card stocks.  It all depends on your printer setting.  You can also adjust the colors on your printer setting if you want to adjust the colors to make it brighter or darker.   

Most printers have Fill page option, Fit to page option, allow bleed, or allow margins.  You should test this option to understand your printer before you send the entire document to print.  So that you don't waste ink and paper.  

**DISCLAIMER** This is my printing experience with MY printer.  Yours may be different depending on the make, model, paper type, and paper brand. 

I have an Epson printer and I usually set my settings to US paper size (because I am in the US), Regular white paper (because I am not using any special paper to print my planners), If I am printing a sign or high color graphics, then I will use photo papers in Glossy or Matte.  And set print quality to regular (for planners) and Best Quality for high graphics documents.  And I will choose Fit to page for planners, and Allow for Bleeds and Margins if I have high graphics documents that I don't want it to get cut off.  But most of the time it works good on Fit to page as well.  Epson are very good at printing all the way to the edge.  **But I am not a printer expert, so I cannot give professional printing advice.  I can only share my printing experience unique to my printer, which can vary results to yours. 

 

IF YOU ARE MAKING PHYSICAL PRINTABLES TO SELL:  I highly advise that you do test prints of the exact designs and pages AND on the paper brands and paper types of what you will be using to send to your customers.  It is good business practice to test your products out before you send them off to your customers.  Can you imagine if the pharmaceutical companies don't test their products out first before selling them on store shelves for consumer use!!! OMG, that would be a disaster.  Now, our products is not as serious and can't physically harm someone but you will drastically limit the scenarios that can go wrong. 

 

CAN I OPEN THE FILES IN CANVA?

In the future we may provide the Canva files.  If you have already purchased some of our digital products, not to worry, we have LIFETIME UPDATES GUARANTEED! So any extras that we provide will be available for previous buyers for free in your LOGIN-DIGITAL HUB under MEMBERS AREA. 

How to import your files to Canva?

Upload PNG and JPG files to Canva.  Resize, rotate, add graphics to files within canva.  You can use the PNG and JPG files are backgrounds or add that as a photo layer.  Really easy to use. 

 HERE IS A QUICK TUTORIAL ON HOW TO UPLOAD THE JPG FILES TO CANVA. 

 

TERMS OF USE

PLEASE GO HERE TO FIND TERMS OF USE INFORMATION: 

https://itscustommade.com/blogs/i-love-planners/terms-of-use-for-our-digital-products

 

HOW TO USE YOUR DIGITAL PLANNERS

https://itscustommade.com/blogs/i-love-planners/how-to-use-your-digital-planners

 

 

 

 


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