FREE Shipping For Orders $74 & More. Code: FREESHIP74

(FAQ) FREQUENTLY ASKED QUESTIONS

 

PLEASE REFER TO THIS SECTION BELOW FIRST BEFORE YOU CONTACT US.  90% of All Customers Concerns Can Be Found In The Questions & Answers In This Section.  If You Cannot Find What You Are Looking For, Please Contact Us And We Will Back To You Within 3 Business Days.  

HERE YOU WILL FIND FREQUENTLY ASKED QUESTIONS:

Is Studio11Couture a secure site?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy Page for additional information.

What are your Terms and Conditions?

Studio11Couture Terms and Conditions can be found in the Terms & Conditions Page.

How do I return my order?

For any reason, you may return your order to Studio11Couture within 30 days of the purchase date by contacting us. Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for return you may be responsible for shipping and handling charges.

How do I exchange my order?

Please contact us first and let you know of the problem and we are more than happy to help you.  Customer service is our #1 priority and we will do our very best to help. 

How do I cancel or change my order?

As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. But once the order arrived, if you do not want it, you can return the package back to us.  And please email us to let us know of the return so that we can better assist you.  And we can let you know what warehouse address to ship the package back to.  

I did not receive all the goods I ordered or received the wrong goods.

Please email us at support@studio11couture.com and we will remedy the issue immediately.  In the subject line, please label your email as "MISSING ITEM" or "WRONG ITEM" so that we can flag the email as priority.  

Are your goods first quality?

All products we carry and sell are “first quality” and free of major defects.  All items are inspected multiple times by more than one person to make sure that your goods are free of major defects before it is even packaged and shipped. 

How do I return defective goods?

You may return your order to Studio11Couture within 72 hours of receiving the order if they are defective so that we can quickly remedy the mistake.  You will receive replacement goods via the same shipping service you chose during check out. Please email us for assistance: support@Studio11Couture.com.  In the subject line, please label the email as "DEFECTIVE GOODS" so that we can flag the email as priority. 

How long will it take me to get my order?

Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.  Our customers usually receive their packages within 7-20 business days.  However, some international countries can take longer.  This is because all packages must go through customs for inspection.  And if customs hold the package for inspection, this can take up to 4-8 weeks.  And they do not notify us if customs holds onto the package.  Each international country is different because it is the receiving country's government system.  So we have no control.  

How can I check the status of my order?

Login to your account with your email and password.  And click on order or account.  Then you will see your tracking and order information.  If tracking is available for your package, you can track it right inside our website through the TRACK YOUR PACKAGE page (at the bottom of the website).  

How can I pay for my order?

Studio11Couture currently accepts Visa, MasterCard, Discover, and American Express. We do not ship COD.

 

Can you ship internationally or process international credit cards?  

Yes.  We ship worldwide.  Where ever the Post office service. We have thousands of international customers.  

Do you accept back orders?

We do not accept orders for inventory we do not have, so we do not accept back orders.  You can sign up for our mailing list to be notified when your item is back in stock. Many of our items are limited quantity items.  We do not mass manufacture our products.  So if a limited quantity item runs out of stock, we will not be getting it back in stock.  If you do not see what you are looking for, feel free to let us know and we are happy to either make it for you or find a talented artisan that we can work with to bring you the goods. Most of our items are available due to requests from our beloved customers. 

What if I order something and it is out of stock?

We will remove the out of stock items from your order ship the rest of your order. You will not be charged for the out of stock items.  If in the event that you are charged for the out of stock item, just let us know and we will immediately issue you the refund for the out of stock item.  

Is there a minimum order size?

We do not have a minimum order size.  You can purchase 1 or many.  We do offer wholesale discounts. 

We are a school or government organization, do you accept purchase orders?

Please email us to discuss your need.  We love to work with teachers, military, and first responders.  And can provide you with a wholesale discount depending on your order size. 

Who do I contact if I need other help?

Our friendly customer service team can be contacted by emailing support@studio11couture.com.  You can expect a response within 3 business days.  If you do not hear back from us, please email us again.  Sometimes your email might be misdelivered and get lost in our spam folder or lost in email space.  

Anything else that you need help with, that you cannot find the answer to on this page, please email us: support@Studio11Couture.com

You can also write to us if you want to: 1881 West Traverse Parkway, Suite E, Unit 525, Lehi, Utah, 84043